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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2  Previous   Next
Not recognizing DVD's when entering UPC's.
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DVD Profiler Unlimited RegistrantRalston
Registered: March 30, 2007
Posts: 33
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Every once in a while when I enter the UPC code it does not recognize the DVD. When I manually type in the title and add it I can then go to the profile and choose "Refresh Profile and Images" and it will download the info.

I haven't really cared but I noticed when going through my collection that my "Bad Santa" cover had a water mark on it. When I went to update it the program said it could not download the profile, some error or something. When I chose to renistall the profile after deleting the current it didn't recognize the UPC (786936240467) so I did what I wrote earlier and it downloaded the profile and covers. I just wonder how many more titles I have in my collection that need updating and are not getting it because of this.

Also Kung Fu Hustle Axe-Kickin' Editon doesn't seem to be in the database. Is there a way to do a download of a complete new "base" database, versus a "Refresh" of existing. I have tried the "Repair DVD Profiler Database" funtion which did not help this problem.

All help appreciated. Thanks.
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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When was the last time you performed a "Refresh the Online Profile List"? If you click on DVD>Add to Collection, then "Add by Title", how many titles are there for Total DVDs and Filtered DVDs?
My WebGenDVD online Collection
DVD Profiler Unlimited RegistrantRalston
Registered: March 30, 2007
Posts: 33
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328,454 Total DVD's and 283, 828 filtered.
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Quoting Ralston:
Quote:
328,454 Total DVD's and 283, 828 filtered.


Now that's odd. I'm only showing 307,120 for both
My WebGenDVD online Collection
DVD Profiler Unlimited RegistrantStar Contributornorthbloke
Registered: March 15, 2007
Reputation: High Rating
United Kingdom Posts: 5,459
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That number sounds about right - in fact it's more than I get!
But I get no problems with that UPC - it brings up a Bad Santa profile straight away, so I'm not sure what's going on with your database.

As for Kung Fu Hustle, it looks like quite simply, no one has submitted it yet for the online database.

Edit: I get 307,792 titles before filtering
 Last edited: by northbloke
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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"Download profile from Invelos" is checked when you enter the UPC right? And you don't have AnyDVD running in the background? Although I think AnyDVD only affects Disc IDs. Can't think of anything else.
My WebGenDVD online Collection
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
Posted:
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Quoting northbloke:
Quote:
That number sounds about right - in fact it's more than I get!
But I get no problems with that UPC - it brings up a Bad Santa profile straight away, so I'm not sure what's going on with your database.

As for Kung Fu Hustle, it looks like quite simply, no one has submitted it yet for the online database.

Edit: I get 307,792 titles before filtering


Yeah...Bad Santa shows up ok for me too.
My WebGenDVD online Collection
DVD Profiler Unlimited RegistrantStar Contributornorthbloke
Registered: March 15, 2007
Reputation: High Rating
United Kingdom Posts: 5,459
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As for resetting your online collection:
I believe this is possible by deleting 2 files: OnlineList.dod and OnlineListSel.dod - you should find both files inside the DVD Profiler folder in "Application Data" (for XP anyway, not sure what OS you're using).
Please backup before trying this!!!
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Quoting northbloke:
Quote:
As for resetting your online collection:
I believe this is possible by deleting 2 files: OnlineList.dod and OnlineListSel.dod - you should find both files inside the DVD Profiler folder in "Application Data" (for XP anyway, not sure what OS you're using).
Please backup before trying this!!!


I'll give it a try. Will report back later with new totals or total failure .
My WebGenDVD online Collection
DVD Profiler Unlimited RegistrantStar Contributornorthbloke
Registered: March 15, 2007
Reputation: High Rating
United Kingdom Posts: 5,459
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Ralston, just a thought, but you're not trying to add them in version 2.4 are you? Cos that database had over 320,000 entries before they stopped updating it, and that won't contain any new titles.
DVD Profiler Unlimited RegistrantRalston
Registered: March 30, 2007
Posts: 33
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Thanks for the replies. No I'm not running 2.4. I will try the delete and download to see if it works, and yes I do have a backup, thanks. Is there a way to have the DVD total and Filtered match?
DVD Profiler Unlimited RegistrantStar Contributornorthbloke
Registered: March 15, 2007
Reputation: High Rating
United Kingdom Posts: 5,459
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Quoting Ralston:
Quote:
Is there a way to have the DVD total and Filtered match?


Yes, just make sure your region and locality are both set to "any". It only matters when adding by title anyway, as adding by UPC checks the whole database regardless.
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Well, I finished downloading the online profile list after deleting both the OnlineList.dod and OnlineListSel.dod and now with any region selected my total is slightly less than before . It was 307,120 and now it's at 306,339 .
My WebGenDVD online Collection
DVD Profiler Unlimited RegistrantStar Contributornorthbloke
Registered: March 15, 2007
Reputation: High Rating
United Kingdom Posts: 5,459
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I've done the same and got the same (306,339) so I guess Ken and Gerri have been deleting quite a few bad entries!
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
Posted:
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Quoting northbloke:
Quote:
I've done the same and got the same (306,339) so I guess Ken and Gerri have been deleting quite a few bad entries!


Ahhh...I think you hit the nail on the head . That's probably what happened.
My WebGenDVD online Collection
DVD Profiler Unlimited RegistrantRalston
Registered: March 30, 2007
Posts: 33
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306,339 and 69,167 respectively, and yes, Bad Santa's UPC now works. I'm not sure this will solve all my problems, but so far this is a step forward. THANKS!
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