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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2 3 4  Previous   Next
Can't upload
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DVD Profiler Unlimited RegistrantStar Contributorkosvines
Registered: March 19, 2007
Norway Posts: 581
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For some reason, the last 2 days I have not been able to upload my collection. During the "uploading and processing list", I get a pop-up message saying "The online system is currently unavailable or an error occurred. Please try again later".

I've done a full database repair, but that didn't help. Any ideas?
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
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I Just uploaded my collection without a problem
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
DVD Profiler Unlimited RegistrantStar ContributorLithurge
Paralysis by analysis
Registered: March 13, 2007
Posts: 1,279
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Have you tried the alternative connection method?

Tools > Options > Online

Also check your firewall and anti virus aren't interfering.
IVS Registered: January 2, 2002
DVD Profiler Unlimited RegistrantStar Contributorkosvines
Registered: March 19, 2007
Norway Posts: 581
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Quoting Lithurge:
Quote:
Have you tried the alternative connection method?

Tools > Options > Online

Also check your firewall and anti virus aren't interfering.


Did not help. I also clicked on the "test internet connection" button, and DVD Profiler confirmed everything was correct, and that it connected correctly to the Invelos server. It is strange, because it worked 2-3 days ago.
DVD Profiler Unlimited RegistrantStar ContributorLithurge
Paralysis by analysis
Registered: March 13, 2007
Posts: 1,279
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Quoting Beastus:
Quote:
Quoting Lithurge:
Quote:
Have you tried the alternative connection method?

Tools > Options > Online

Also check your firewall and anti virus aren't interfering.


Did not help. I also clicked on the "test internet connection" button, and DVD Profiler confirmed everything was correct, and that it connected correctly to the Invelos server. It is strange, because it worked 2-3 days ago.


Did you switch off your AV program? There have been reports in the past of some interference from these and as they update regularly that could explain why it's the last couple of days.
IVS Registered: January 2, 2002
DVD Profiler Unlimited RegistrantStar Contributorkosvines
Registered: March 19, 2007
Norway Posts: 581
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That didn't help either.
DVD Profiler Unlimited RegistrantStar Contributordee1959jay
Registered: March 19, 2007
Reputation: Highest Rating
Netherlands Posts: 6,018
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Your online collection is there (just checked, interesting collection!  ), so I reckon the problem could be somehow related to the link between your local DVDP installation and your online collection. In DVDP, if you check under Tools / Registration Information, is your registration info displayed correctly? If not, that might be the cause of your problem.
Are you able to download updates for profiles from the Invelos server? If so, that proves there's nothing wrong with your connection to Invelos.

BTW, I just tried to upload myself and had no problems at all.
DVD Profiler Unlimited RegistrantStar Contributorkosvines
Registered: March 19, 2007
Norway Posts: 581
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I can download new profiles (and download updates to older profiles). I do suspect that there may some problem with one of the latest DVDs added (some kind of corrupt data) which gives me an error. But I thought the database repair would've fixed any errors.

My registration is also correct. DVDProfiler is logging in, but gived me an error when processing the list for upload.
DVD Profiler Unlimited RegistrantStar ContributorLithurge
Paralysis by analysis
Registered: March 13, 2007
Posts: 1,279
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Have you added/refreshed any titles in the last couple of days? You could remove them if it's not too many and see if that fixes.

Slightly more drastic would be to back up your collection then remove all profiles and just add a couple of titles to see if that will allow upload.
IVS Registered: January 2, 2002
DVD Profiler Desktop and Mobile RegistrantStar ContributorTelecine
Regd: January 22, 2001
Registered: March 14, 2007
Reputation: High Rating
Australia Posts: 820
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Try creating a new empty database and upload that. Then switch back to your old database and upload.
 Last edited: by Telecine
DVD Profiler Unlimited RegistrantJack_Bauer
Registered: May 17, 2007
Netherlands Posts: 23
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I also can't upload my collection.

In the dvd profler program i go to "online" as usual to upload the list he says he uploaded my collection

but when i check http://www.invelos.com/dvdcollection.aspx/Jack_Bauer
the collection is empty.
 Last edited: by Jack_Bauer
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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Quoting Beastus:
Quote:
I can download new profiles (and download updates to older profiles). I do suspect that there may some problem with one of the latest DVDs added (some kind of corrupt data) which gives me an error. But I thought the database repair would've fixed any errors.

My registration is also correct. DVDProfiler is logging in, but gived me an error when processing the list for upload.


I'd think your firewall is interfering.
Please check the Log file of your firewall whether it blocked any traffic to invelos.com and inform about the results.
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Unlimited RegistrantJack_Bauer
Registered: May 17, 2007
Netherlands Posts: 23
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I diasabeled my firewall en virusscanner and still nothing

I had a collection online but now suddenly its empty.
 Last edited: by Jack_Bauer
DVD Profiler Unlimited RegistrantJack_Bauer
Registered: May 17, 2007
Netherlands Posts: 23
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It looks like its the same shiitake mushroom i had before buying the registration key.
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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Quoting Jack_Bauer:
Quote:
It looks like its the same shiitake mushroom i had before buying the registration key.

Did you receive your key already?
I'm asking because the unlimited sign (eye) isn't showing, which usually means that you are still limited and cannot upload your collection.

EDIT: Or did you change your Login name (registered name) please check your data in "My Profiler".
If all is like you ordered it send a PM to Gerri or Ken to sort this out.
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
 Last edited: by Lewis_Prothero
DVD Profiler Unlimited RegistrantJack_Bauer
Registered: May 17, 2007
Netherlands Posts: 23
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I received my key in june 2007.

I  uploaded my collection (500+ items) the same day.

Now i want to update my collection. But the whole thing is empty again after upload.
The profiler said "Transfer complete - your collection has been uploaded.

No i think the key is not that unlimited as i read. And no way i'm buying a new one.

EDIT: No i didn't change my name or password.  I haven't used this site or the profiler for 5 months
 Last edited: by Jack_Bauer
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