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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2  Previous   Next
Registration Key Update Issue
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DVD Profiler Unlimited RegistrantRhino
Registered: March 14, 2007
United Kingdom Posts: 5
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I'm not sure if I have a problem or not. I was given a new registration key via the web site but when I try and upload my collection it says "The online system generated an unrecognized error. Please try later."

I've tried quite a few times but get the same error.

I can log into "My profiler" on the Invelos website using my username and password, but if I try the alternative method with the registration key, it says that it's invalid.
DVD Profiler Unlimited RegistrantStar Contributorpompel9
Registered: March 13, 2007
Norway Posts: 467
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Thats not because of your reg key. I have gotten that message too. I think it has something with that Ken is working with the server.
DVD Profiler Unlimited RegistrantRhino
Registered: March 14, 2007
United Kingdom Posts: 5
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Quoting pompel9:
Quote:
Thats not because of your reg key. I have gotten that message too. I think it has something with that Ken is working with the server.


Thanks. Glad it's not just me 
DVD Profiler Unlimited RegistrantOpi
Registered: March 15, 2007
Posts: 5
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I entered my key online at my account and the website says :
Type: This is an Unlimited Registration Key

Of course it's a v2 key - but I see no option to upgrade to an v3 key.
Is that a FIREFOX issue? Profiler 3 won't accept this key and I have no way to upgrade ...

Please advice !

Regards
Opi
DVD Profiler Desktop and Mobile RegistrantStar ContributorSkywatcher
Registered: Feb. 7, 2002
Registered: March 13, 2007
Portugal Posts: 315
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If you go to http://www.invelos.com/Registration.aspx you can see your new v3.0 registration key (different from the one you had in 2.x)
With every passing hour our solar system comes forty-three thousand miles closer to globular cluster M13 in the constellation Hercules, and still there are some misfits who continue to insist that there is no such thing as progress.
DVD Profiler Unlimited Registrantrbmovies
Curmudgeon
Registered: March 14, 2007
Posts: 28
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There is another bug too: when you successfully update your registration key, there is a link next to the new key saying copy the key.  Unfortunately, the key that gets copied to the clipboard isn't the correct key and you have to type it in manually.
Regards,

Robert
DVD Profiler Unlimited Registranttlv
Registered: March 16, 2007
Posts: 1
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My Registration key also doesn't work. I converted the old one but as my lastname includes a character with a german umlaut (Ü) the program says the registration key is invalid.

Can you please help me?

Another issue is that i can not enter the beta sub forum, but i got a converted unlimited dvd profiler registration.
 Last edited: by tlv
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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rbienstock,

Are you using Firefox? Firefox by default will block access to the clipboard.

-Gerri
Invelos Software, Inc. Representative
DVD Profiler Unlimited RegistrantLooper2
Registered: March 15, 2007
Germany Posts: 17
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my last name also includes a german umlaut "ß", mabye thats the problem. my key is still invalid.
 Last edited: by Looper2
DVD Profiler Unlimited Registrantzerox
Registered: March 19, 2007
Posts: 1
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Got same problem here, cant get the key converted to 3.x, i have a Ö i my last name.
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DVD Profiler Desktop and Mobile RegistrantStar ContributorEdoNork
Registered: March 20, 2007
Posts: 2
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Same problem here.
Key succesfully upgraded in the Register Page, but the program says it is invalid.
I have a "Ñ" in my name.

Regards.
DVD Profiler Unlimited RegistrantJack_Bauer
Registered: May 17, 2007
Netherlands Posts: 23
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Is this the same problem i'm facing?

I stumbled on this topic reading the forum in search for my registration problem.

We'll i never had version 2 of the profiler program so key update is not the issue, but i also tried to log on with my first Name and Last name en registration key. end did not accept it.

I filled my last name with only ...
 Last edited: by Jack_Bauer
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