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| Registered: March 10, 2007 |  Posts: 4,282 |
| | Posted: | | | | Quoting bubsnews: Quote:
the file size after download is 8581 KB. I need the exact size of the setup.exe, after extraction. Right-click and select properties to get the exact size (in bytes). | | | | Invelos Software, Inc. Representative |
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| Registered: September 17, 2007 | | Posts: 34 |
| | Posted: | | | | Quoting 8ballMax: Quote:
Quoting bubsnews:
Quote:
I will say this, Invelos tech support hasn't made me feel all warm and fuzzy inside. I do appreciate their efforts but one of my pet peeves is support people trying to help with issues when they obviously haven't even read the problem thoroughly, that can be frustrating.
Just so you know, Ken Cole, who has been attempting to resolve your situation here, is the program developer. If that isn't sufficient tech support for you, then I doubt you'd ever be satisfied. A little defensive? I think empirically, the very first rule for effective communication is being responsible. How can you provide an accurate answer if you don't know the question? I certainly appreciate all assistance in this matter. However, providing solutions that do not address the issue is a waste of effort in my opinion. In this case, how am I to redirect the installation if the installation fails at initiation? For example, it makes no sense to advise me to make a change at step 4 when the failure is at step 1. Sometimes it is justified to be unsatisfied. George -bub |
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| Registered: September 17, 2007 | | Posts: 34 |
| | Posted: | | | | Quoting DJ Doena: Quote:
What kind of drive is p:\? A network drive? A removable USB drive? Have you tried to copy the setup.exe onto your windows drive and run it form there? Drive P is simply a partition on my hard drive. I have two hard drives with 10 partitions. George -bub |
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| Registered: March 10, 2007 | | Posts: 4,282 |
| | Posted: | | | | Quoting bubsnews: Quote:
In this case, how am I to redirect the installation if the installation fails at initiation? For example, it makes no sense to advise me to make a change at step 4 when the failure is at step 1. I didn't ask for you to redirect the installation, not sure where that came from. The Invelos logo by my name is an indication that I am an Invelos rep. The others here are members like you who are trying to help solve the issue as well. Please post the size of the extracted file so we can continue diagnosis. | | | | Invelos Software, Inc. Representative |
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| Registered: September 17, 2007 | | Posts: 34 |
| | Posted: | | | | Quoting Ken Cole: Quote:
Quoting bubsnews:
Quote:
the file size after download is 8581 KB.
I need the exact size of the setup.exe, after extraction. Right-click and select properties to get the exact size (in bytes). Sorry, missed that post. "8,611KB". (Size: 8,817,152 bytes) (Size on disk: 8,818,688 bytes) Ken, I hope you don't think that I'm ungrateful for your help? I really would like to get your program running again on my system and if we can, I would be happy to purchase it. I have enjoyed using 2.4 for quite some time now as my library is over 900 DVD's, I know I know... My wife looks at me like I'm nuts but she, and the kids, do enjoy our home theater too. My expectations aren't perfection, it's just that one of my pet peeves is tech support that doesn't address the issue. I bet you are busy though and you probably just mis-read one of my posts. I apologize if my post about the tech support not leaving me all warm and fuzzy inside was offensive to you. I thought somebody had a good suggestion, that I try to install the version prior to this release just to see if it is this particular version that is causing my problems or... I was able to reinstall version 2.4 without problems. Thanks once again for your help, George |
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| Registered: September 17, 2007 | | Posts: 34 |
| | Posted: | | | | Quoting Telecine: Quote:
Quoting bubsnews:
Quote:
Quoting Dr. Killpatient:
Quote:
Do you have any odd custom directory paths instead of "\Program Files" and "\Documents and Settings\[user id]\My Documents" ?
Yes, I have redirected My Documents to a different drive to conserve space on C drive.
George
That is likely to be your problem. I had a similar problem on a work notebook because we use folder redirection. When you irun setup you will be asked to select a destination location for the installation. Do not accept the default. Choose something like c:\DVDProfiler as the destination and I am confident that your problem will be solved. Ken, this is the post I was referring to. Not one of your posts but from your tech support I assume? If I'm mistaken, again I apologize. George Well, it looks like I have been mistaken all along. I assumed that the PM's I was exchanging where between myself and Invelos tech support. That wasn't the case as I was PM'ing with another private user who was trying to assist me. I apologize once more regarding my 'warm and fuzzy' comment that was mistakenly directed at Invelos tech support. | | | | Last edited: by bubsnews |
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| Registered: March 10, 2007 | | Posts: 4,282 |
| | Posted: | | | | The size is correct, which makes it unlikely that another program has altered the file, but to double-check, can you right-click, select Properties, and select "Digital Signatures". Make sure our signature is there, which would tell us for sure. | | | | Invelos Software, Inc. Representative |
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| Registered: September 17, 2007 | | Posts: 34 |
| | Posted: | | | | Quoting Ken Cole: Quote:
The size is correct, which makes it unlikely that another program has altered the file, but to double-check, can you right-click, select Properties, and select "Digital Signatures". Make sure our signature is there, which would tell us for sure. Yes, your signature is there. George |
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| Registered: March 13, 2007 | | Posts: 1,279 |
| | Posted: | | | | Quoting bubsnews: Quote:
I apologize once more regarding my 'warm and fuzzy' comment that was mistakenly directed at Invelos tech support. Just for reference there are two people who are Invelos, you already know Ken Cole and there is also his wife Gerri Cole. So they are the only official tech support/arbiter of rules etc... etc... Anything else you see is just other users of the program trying their best to help out and with the best will in the world we will misinterpret things and not end up helping, but we aren't trying to harm. Sometimes we do actually have the answer  | | | | IVS Registered: January 2, 2002 | | | | Last edited: by Lithurge |
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| Registered: March 15, 2007 | Reputation:  |  Posts: 5,459 |
| | Posted: | | | | In this case, we do seem to be muddying the waters a bit much for bubsnews - I think maybe we should back off and allow Ken to take charge if that's ok with him. There's always plenty of other people to pester on this forum |
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| Registered: September 17, 2007 | | Posts: 34 |
| | Posted: | | | | No resolution yet but I wanted to let everybody know that I in no way meant to imply that I was ungrateful for 'end user' assistance. Nothing could be further from the truth. It has been my experience that end users often know more about issues than the actual paid tech support. I certainly would never look any gift horse in the mouth.
My confusion didn't come from any responses here in the forum, it was totally my mis-understanding from PM's only. It was not the persons fault who was PM'ing me at all. It was 100% my assumption that he/she was a tech person, and for the life of me now, I can't figure out why I drew that conclusion.
I can't think of one suggestion that I didn't try, even those that I felt fairly certain would not resolve the issue. I appreciate every person, tech support or concerned end user, who has made suggestions to me and taken the time out of their day to day lives to try to assist me, thank you one and all.
I have installed 3.1 on WinVista, a laptop running WinXP Pro and another desktop running WinXP Home so I am absolutely certain the problem is not the download or the file. Something is screwy with my setup and the Invelos installation program, but the problem is definitely on my end and not Invelos.
Thanks all,
George -bub |
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| Registered: March 14, 2007 | | Reputation: |  Posts: 820 |
| | Posted: | | | | Sorry to hear that you still have problems.  Just to recap some obvious potential problems: - Make sure that you have admin rights on the OS that you are trying to install to; - Try turning off Anti-virus software while you try to install the software; - Another program may be using some dll or file that Profiler needs to update so try removing other programs from your start menu one by one to try to find the culprit; and - make sure that you save the file to an area on you hard drive that you are certain you have full rights to and execute the file from there. |
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| Registered: March 13, 2007 | | Posts: 2,692 |
| | Posted: | | | | I'll bump this up since the problem is still outstanding to see if anyone else has any ideas.
btw version 3.02 gives the same error. | | | | Paul |
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| Registered: March 10, 2007 | | Posts: 4,282 |
| | Posted: | | | | Version 3.1.1 will be released in beta form shortly, and does use an updated version of the installer. I didn't identify any corrections in the installer that would seem to affect this, but it's possible. | | | | Invelos Software, Inc. Representative |
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| Registered: September 17, 2007 | | Posts: 34 |
| | Posted: | | | | Just out of the blue, I decided to try downloading the software one more time and weird, but it worked this time. I'm not sure if this is a different build or whatever gremlin that was inside my computer that wouldn't let the software install for the last week decided to take a break but...
Thanks once more to all who took the time to assist me, I appreciate it!
I am now a paid user of DVDProfiler.
Have a good week all,
George -bub |
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| Registered: March 13, 2007 |  Posts: 4,506 |
| | Posted: | | | | Welcome to the club  | | | | Registered: July 7 2000 |
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