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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Version 3.0 Upgrade - Key not accepted online as premium user
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DVD Profiler Unlimited Registrantheathen
Registered: March 27, 2007
Posts: 47
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I have paid for and have been enjoying the premium edition of DVD Profiler for quite some time.  However, I just upgraded to v3.0, and while the program accepted a key for me, online, it says that I have not a paid for user.  This needs to be corrected please.

I look forward to hearing that this oversight has been corrected.
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Maybe it's cuz you're a heathen
My WebGenDVD online Collection
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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Where are you getting this message?
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantheathen
Registered: March 27, 2007
Posts: 47
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Quoting Ken Cole:
Quote:
Where are you getting this message?


I had signed on with my key information, and I was getting it when I went to view the database info.  I then attempted to start a support ticket, but it told me that I needed a premium key in oder to open a support ticket.  I revisited my info online, and sure enough, it did say Premium key.  That is when I submitted a message to the forum.  Now, after your inquiry, I double-checked the areas, and they do not give me the same message again... Strange....

Thanks for your help.
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