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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
How do I talk to some one?!>???!?
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DVD Profiler Unlimited Registrantrcarns
Registered: July 1, 2007
Posts: 2
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I went online Sunday and purchased an activation key.  I've got the PayPal receipt, but I was not sent a key!  The support tickets are only for the "Paying" customer, and there is no phone number that I can find! 



Help!
DVD Profiler Desktop and Mobile RegistrantStar ContributorFunkyLA
Will you remove your hat?
Registered: March 13, 2007
United Kingdom Posts: 1,136
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Send Gerri Cole a private message

Click that link - give as much detail as you can

But PayPal does take time sometimes

Depends on how you pay PayPal
Signature? We don't need no stinking... hang on, this has been done... blast [oooh now in Widescreen]
Ah... well you see.... I thought I'd say something more interesting... but cannot think of anything..... oh well
And to those of you who have disabled viewing of these signature files "hello" (or not) Registered: July 27, 2004
DVD Profiler Unlimited RegistrantStar Contributorsnarbo
Registered: March 13, 2007
United Kingdom Posts: 1,242
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Locate a answer from either Ken Cole or Gerri Cole and send them a PM (icon with piece of paper and a pen)

Steve

Funky typre quicker than me.
 Last edited: by snarbo
DVD Profiler Unlimited RegistrantStar ContributorWinston Smith
Don't be discommodious
Registered: March 13, 2007
United States Posts: 21,610
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Also check the Registration section above, you will find it there.

Skip
ASSUME NOTHING!!!!!!
CBE, MBE, MoA and proud of it.
Outta here

Billy Video
DVD Profiler Desktop and Mobile Registrantpauls42
Reg: 31/01/2003
Registered: March 13, 2007
United Kingdom Posts: 2,692
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Quoting rcarns:
Quote:
I went online Sunday and purchased an activation key.  I've got the PayPal receipt, but I was not sent a key!  The support tickets are only for the "Paying" customer, and there is no phone number that I can find! 



Help!


paypal takes anything from 2 to 4 days.

You will only get a registration key after paypal passes on your money.
Paul
 Last edited: by pauls42
DVD Profiler Desktop and Mobile RegistrantStar ContributorVoltaire53
Missed again!
Registered: March 13, 2007
Reputation: High Rating
United Kingdom Posts: 2,293
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Quoting pauls42:
Quote:

paypal takes anything from 2 to 4 days.
You will only get a registration key after paypal passes on your money.


Actually about 0.004 to 4 days... but usually 2-4 days, yes
It is dangerous to be right in matters where established men are wrong
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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Yes, if you used eCheck it will take a couple of days. If you send me your information, I can look it up, or you can look again at Paypal. The first message that they send is somewhat misleading.

-Gerri
Invelos Software, Inc. Representative
DVD Profiler Unlimited RegistrantStar ContributorKevin
Registered March 22, 2001
Registered: March 13, 2007
Posts: 609
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How do I talk to someone? I open my mouth....
DVD Profiler Desktop and Mobile RegistrantStar Contributorlyonsden5
Hello old friends!
Registered: March 13, 2007
Reputation: High Rating
Posts: 2,372
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Quoting Gerri Cole:
Quote:
Yes, if you used eCheck it will take a couple of days. If you send me your information, I can look it up, or you can look again at Paypal. The first message that they send is somewhat misleading.

-Gerri


This is something people don't seem to understand.

If you use a credit card or your paypal account (if it has funds) it is an instantaneous transaction (or close to it).

If you use an eCheck PayPal does not release the money until the "check" clears. This can take 3 - 5 days. In my experience with eBay they usually clear in 2 - 3 days (still don't like when people use them)

Perhaps Invelos should note this on the Buy Now page to avoid (or at least help avoid) these type of posts
 Last edited: by lyonsden5
DVD Profiler Unlimited Registrantrcarns
Registered: July 1, 2007
Posts: 2
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All,

Thanks for the assist...I've sent an e-mail to Gerri.  Hopefully this will be sorted out soon. 

FYI (for all those who asked)  I paid with credit card through Pay Pal.  It has been my experience that this time of transaction is immediate.  This is now 72 hours later...NEVER had it take this long, and hence my disappointment.  I had just set up my second Sony 400 DVD player, and was reorganizing the database.  Been meaning to buy the program, but like my DVD player, it had to wait until I found the time.

I am interested in the mobile version...However, I don't see a version for Palm OS v5.  Oversight or strictly funding Bill's coffers?  I see you support Mac, so.....

Ron
DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
Here's my card
Registered: May 19, 2007
Reputation: Highest Rating
United States Posts: 5,917
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Palm OS isn't supported yet by the mobile version.  Check out the threads under the mobile topics.

I think you're really going to enjoy this program once you get started.  You may also want to invest in a CueCat ($10) to scan in the bar codes on the cases for easy entry.
 Last edited: by Dr. Killpatient
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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Quoting lyonsden5:

This is something people don't seem to understand.

If you use a credit card or your paypal account (if it has funds) it is an instantaneous transaction (or close to it).

If you use an eCheck PayPal does not release the money until the "check" clears. This can take 3 - 5 days. In my experience with eBay they usually clear in 2 - 3 days (still don't like when people use them)

Perhaps Invelos should note this on the Buy Now page to avoid (or at least help avoid) these type of posts

I think we have added something to the buy it now page that talks about eChecks - or at least some point in the buy process, it now mentions it.

-Gerri
Invelos Software, Inc. Representative
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