| Author |
Message |
| Registered: August 17, 2007 | | Posts: 1 |
| | Posted: | | | | i currently use infrequently version 2.4,
i tryed to upgrade to version 3
i could not sign in to the website,
i created a new account and still could not sign in with my profiler.
searched the forum for help found none,
so why buy your software, |
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| Registered: March 13, 2007 | Reputation:  |  Posts: 20,111 |
| | Posted: | | | | Have you tried contacting support for help, or read the knowledgebase? | | | | Corey |
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| Registered: May 19, 2007 | | Reputation: | | Posts: 5,917 |
| | Posted: | | | | Did you purchase version 2.4? If so, log in using your 2.4 registration key in order to get a version 3.0 key.
Your intervocative User ID and password will not work at Invelos. You need to create a new one.
Click on the "Support" link at the top of your browser window. |
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| Registered: March 13, 2007 | | Posts: 21,610 |
| | Posted: | | | | When you go to the support section recommended by the good Doctor, you will find your answer on Page 3. And a word of advice, drop your attitude, it will not get you ANYWHERE around here.
Reading is good, and have a look at the Billy Video in my signature.
Skip | | | ASSUME NOTHING!!!!!!
CBE, MBE, MoA and proud of it.
Outta here
Billy Video |
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| Registered: March 13, 2007 | Reputation:  |  Posts: 3,436 |
| | Posted: | | | | Quoting iainfenwick: Quote:
so why buy your software, It's not my software, but you ca read about the "why" hereand here | | | Achim [諾亞信； Ya-Shin//Nuo], a German in Taiwan.
Registered: May 29, 2000 (at InterVocative) |
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| Registered: April 1, 2007 |  Posts: 53 |
| | Posted: | | | | All those questions would be gone if the webpage would have a better communication about the upgrade.
Advice to Ken: Place a "Upgrade from 2.4 to 3.0" Button beside the "Free download" button, place it again on the download page and give a clear explaination how to perform the upgrade.
On the login place: Place again the button how to create the new registration key and highlight it. And so on...
It is really not a good idea to hide the information in forums, ask people to use the support and so on. Instead a lot of people are getting angry, leave the webpage, come frustrated to the forum and are getting even blamed for even when the poor communication about the changed key on the webpage is the reason for this...
Cheers, NEWT0N |
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| Registered: March 13, 2007 | | Reputation: |  Posts: 2,293 |
| | Posted: | | | | Quoting NEWT0N: Quote:
All those questions would be gone if the webpage would have a better communication about the upgrade. There is a sticky right at the top of the appropriate Forum page AND information in the Support section. | | | | It is dangerous to be right in matters where established men are wrong |
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| Registered: March 18, 2007 |  Posts: 426 |
| | Posted: | | | | Quoting Voltaire53: Quote:
Quoting NEWT0N:
There is a sticky right at the top of the appropriate Forum page AND information in the Support section. I don't think you can expect from software users to have to go to the forums for important information like this. I agree with Newton that it should just be clearly indicated on the homepage. Some users just want to use the software without being active in the community. You can't blame them for that. |
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| Registered: March 13, 2007 | | Posts: 2,694 |
| | Posted: | | | | Quoting Repter: Quote:
Quoting Voltaire53:
Quote:
Quoting NEWT0N:
There is a sticky right at the top of the appropriate Forum page AND information in the Support section.
I don't think you can expect from software users to have to go to the forums for important information like this. I agree with Newton that it should just be clearly indicated on the homepage. Some users just want to use the software without being active in the community. You can't blame them for that. Yeah, and some (a lot actually) users want everybody else to do everything for them, instead of figuring it out themselves. | | | John
"Extremism in the defense of Liberty is no vice!" Senator Barry Goldwater, 1964
Make America Great Again! |
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| Registered: May 19, 2007 | | Reputation: | | Posts: 5,917 |
| | Posted: | | | | In the end, it really doesn't matter how much you hold the user's hand, some will still be clueless (not saying that iainfenwick is clueless).
An old co-worker had a screen that had a button labeled "Continue" in the center of the screen with four red flashing arrows in each corner pointing to it and the user still asked him "What do I do now?" |
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| Registered: May 9, 2007 |  Posts: 1,536 |
| | Posted: | | | | Quoting Dr. Killpatient: Quote:
In the end, it really doesn't matter how much you hold the user's hand, some will still be clueless (not saying that iainfenwick is clueless).
An old co-worker had a screen that had a button labeled "Continue" in the center of the screen with four red flashing arrows in each corner pointing to it and the user still asked him "What do I do now?" This harmless person was probably not doing anything, so what was there to continue? | | | | Hans |
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