Welcome to the Invelos forums. Please read the forum rules before posting.

Read access to our public forums is open to everyone. To post messages, a free registration is required.

If you have an Invelos account, sign in to post.

    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Image not available
Author Message
DVD Profiler Unlimited Registrantawpeens
Registered: August 24, 2007
Posts: 3
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Hello,

Everytime I try to run a report and print out all pages, I always get the wonderful "Image Not Availbe" message where the image should be.  If I only print about 10 pages, it will work, but if I print all pages, it will not.

Any ideas?

*edit*

I was using version 2.4 and decided to upgrade to 3.0 to get the problem fixed.  It didnt work.
 Last edited: by awpeens
DVD Profiler Unlimited RegistrantStar Contributornorthbloke
Registered: March 15, 2007
Reputation: High Rating
United Kingdom Posts: 5,459
Posted:
PM this userDirect link to this postReply with quote
Other people have mentioned this as well in the Reports forum (they said the images were being printed as black boxes).
Someone commented that it may have something to do with how much memory the program uses to generate the report and that a lot of images cause it to full up too quickly.
Unfortunately the only workaround found was to print the report a few pages at a time.
There's a new update due out soon - if it still happens after that I'd post again so Ken can take a look at it.
DVD Profiler Unlimited Registrantawpeens
Registered: August 24, 2007
Posts: 3
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Ok...the update didnt work.  This is very frustrating.  Any ideas?
DVD Profiler Unlimited RegistrantStar Contributorstevegblair
Registered: March 14, 2007
Canada Posts: 223
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Question: can you try this with multiple printers? I'd be curious if it's the same result.

Or, can you try "printing" to a PDF converter (like the free CutePDF), and see if you get the same result?

This happened to me many moons ago (version 2), but was subsequentlly fixed by an update.
DVD Profiler Unlimited Registrantawpeens
Registered: August 24, 2007
Posts: 3
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
I have used 2 printers, same result both times.  If I run the entire report, the first few pages print out ok, then I'll start getting the Image Not Available message.  It always stops after the same movie too..

I have 512MB of memory on my laptop...is that sufficient or would you reccomend more.  I have a collection of 500+ movies in DVD profiler
DVD Profiler Desktop and Mobile RegistrantStar ContributorAiAustria
Profiling since 2004
Registered: May 19, 2007
Reputation: Highest Rating
Austria Posts: 5,715
Posted:
PM this userDirect link to this postReply with quote
If I may contribute my two cents to the black images problem - some facts; no conclusion:

- I can't agree with the "memory theory", it also appears with a fresh started DVDP an only one profile to be printed. - not always but sometimes.
- It has nothing to do with the state of windows: It also appears on a fresh started Windows with 2 GB of Memory, while only DVDP is started.
- I haven't found a relationship between this problem and the printer(driver). - The problem exists with at least two types of Canon Inkjet printer drivers (2004, and 2006) - color, Kyocera KX Driver - bw, Kyocera PCL Driver - bw, Kyocera KPDL driver - bw - and the Adobe Postscript driver which is used by Ghostscript.
- As far as I can see the problem has something to do with caching: if a image fails to be printed, it is very likely that it fails on subsequent trials. - For me it is the best strategy to print some completely different profiles and get back to the misprinted some time later.
- It has nothing to do with the size of the image, but it seems to be somehow related to the image, since I found some images to be very exposed to this bug, while others are printed all the time...
- Maybe it could have to do something with timing. - I found that it works better when I wait until the job is printed (deleted from the print queue) until I start the next job...
- I weren't able to prove any relation with the harddisc or the speed of the harddisc - the problem exists on a local harddrive as well as on a network drive with either 100MBit or GBit...

I've never reported this bug since I have no clue where to start debugging... But maybe someone reading this thread can combine our ovservations and elaborations to a image which makes sense...

Regards, AA
Complete list of Common Names  •  A good point for starting with Headshots (and v11.1)
    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next