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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Online Profile List Required..
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DVD Profiler Unlimited Registrantdhersey
Registered: August 27, 2007
Posts: 7
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I just did the upgrade from 2.4 to 3.0 and everything seemed to go fine.  But when I went to add a movie to the collection after I loaded my backup it says...

Online Profile List Required Do You Want To Download?

I click yes, a windows pops up for a fraction of a second and nothing happens.  If I click on the Add to Collection button again it repeats the same process.

Any suggestions?
DVD Profiler Unlimited Registrantdhersey
Registered: August 27, 2007
Posts: 7
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I reinstalled v3, shutdown all security on my firewall, rebooted...

Not sure what to do now.
 Last edited: by dhersey
DVD Profiler Desktop and Mobile Registrantdetlefs
Regd. since: 09/20/2001
Registered: March 14, 2007
Germany Posts: 273
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What happens if you go to Tools -> Options, select the Online tab and click on Test Internet Connection?
DVD Profiler Unlimited Registrantdhersey
Registered: August 27, 2007
Posts: 7
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The test completes succesfully.
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
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netnanny software? firewall? ... tryed in safemode with network?
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
 Last edited: by ?
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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Have you tried to download the profile list manually, via menu Online -> Refresh all ?
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
 Last edited: by Lewis_Prothero
DVD Profiler Unlimited Registrantdhersey
Registered: August 27, 2007
Posts: 7
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It could be my hardware firewall.  Is it using FTP or HTTP to grab the files?
DVD Profiler Unlimited Registrantdhersey
Registered: August 27, 2007
Posts: 7
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Well I found the problem.  One of the files that DVDProfiler downloads kicked off an anti-virus alert on my Firewall.  I'll assume for the moment that what DVDProfiler is downloading does not contain a virus.  I'm to tired to dig into it right now but tomorrow I'll check my firewall logs and see what file it was and what exact anti-virus rule it violated (maybe file extension?).

Thanks for the help everyone.
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