Invelos Forums->DVD Profiler: Desktop Technical Support |
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Upgrading a registration/contacting invelos |
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| Registered: August 28, 2007 | | Posts: 5 |
| | Posted: | | | | I have been trying unsucessfully to upgrade from DVD Profiler 2.4. The 'get new registration' screen does not recognize me and/or my previous registration key. I cannot find a link to directly contact invelos to resolve this problem. Am I missing something? Thanks! |
| | Registered: March 13, 2007 |  Posts: 2,692 |
| | Posted: | | | | Quoting vscheske: Quote:
I have been trying unsucessfully to upgrade from DVD Profiler 2.4. The 'get new registration' screen does not recognize me and/or my previous registration key. I cannot find a link to directly contact invelos to resolve this problem. Am I missing something? Thanks! Did you have a paid for registration with 2.4/5? In which case you need to generate a new v3 key. If you had a free registration with 2.4 then you don't need a new registration code to use v3. You can download and use the program as is. | | | | Paul |
| | Registered: March 13, 2007 |  Posts: 21,610 |
| | Posted: | | | | Not to be obvious. But did you happen to notice the sticky thread on the Topic page for this Technical Support Forum titled..."Pinned: FAQ: How do I upgrade? (1 2 3 ...6 )". The second topic from the top.
Skip | | | ASSUME NOTHING!!!!!!
CBE, MBE, MoA and proud of it.
Outta here
Billy Video |
| | Registered: August 28, 2007 | | Posts: 5 |
| | Posted: | | | | Yes I do have a premium registration from the previous company. However, when I try to use it to generate a new key, it is not recognized. I have paid for the product once and according to their web site this entitles me to a lifetime of free upgrades. How can I contact invelos to rectify this problem? |
| | Registered: March 13, 2007 | | Posts: 1,279 |
| | Posted: | | | | Yes but as already mentioned have you followed the info in this thread? Upgrade | | | | IVS Registered: January 2, 2002 |
| | Registered: August 28, 2007 | | Posts: 5 |
| | Posted: | | | | To Skipnet50 - Yes. Unfortunately it does not work. That is the crux of the problem. Invelos does not recognize my previous premium key. I still would like to know how to contact Invelos. Thanks! |
| | Registered: August 28, 2007 | | Posts: 5 |
| | Posted: | | | | Reply to Lithurge - Yes, but it does not work. I would like to contact Invelos. Thanks! |
| | Registered: March 13, 2007 | Reputation:  | | Posts: 2,372 |
| | Posted: | | | | Try contacting Gerri. She is an Invelos rep. |
| | Registered: August 28, 2007 | | Posts: 5 |
| | Posted: | | | | Thanks Lyonsden5! |
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Invelos Forums->DVD Profiler: Desktop Technical Support |
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