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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
I can't start the program :(
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DVD Profiler Unlimited Registrantmissgirliegirl
Registered: June 13, 2007
Spain Posts: 3
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Hi everybody     (and thanks in advance for your attention).

When I try to open the program, it gets ""blocked """

For some seconds all seems to be ok, but  when it should be already running the windown gets minimized on the task bar and nothing happens.

I have tried to open it but doesn't work.  I have even tried to reinstall  the program  but nothing changes.     

¿Can anybody help me pleaseeeeeeee? I'm quite desperate   
Lolita, light of my life, fire of my loins. My sin, my soul.
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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Press and hold CTRL while the program is starting once.
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantjaap
Registered: March 23, 2007
Netherlands Posts: 20
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I occasionally see a bug in Windows, where a program is running but not visible because its window is positioned off the screen.
If this is the case here, the following will help:
Right-click on minimised program icon in the toolbar, and choose Move. Now press some of the arrow keys, and you should see a window outline appear on the screen, and then press enter.

I hope this helps.
DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
Here's my card
Registered: May 19, 2007
Reputation: Highest Rating
United States Posts: 5,917
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To add onto that, once you hit an arrow key, you can move the mouse pointer and the window will pop right to the mouse location.
DVD Profiler Unlimited Registrantmissgirliegirl
Registered: June 13, 2007
Spain Posts: 3
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Thank you so much for your help and attention 

I have already solved the problem following  Ken Cole's indications.
Lolita, light of my life, fire of my loins. My sin, my soul.
DVD Profiler Unlimited RegistrantHarbottle
Registered: March 15, 2007
United Kingdom Posts: 28
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Same problem for me except holding down the CRTL key has no effect at all. Can't try the "move" trick as I don't get that option when right clicking....HELP! 
DVD Profiler Unlimited RegistrantStar Contributornorthbloke
Registered: March 15, 2007
Reputation: High Rating
United Kingdom Posts: 5,459
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What options do you get when you right-click on Profiler in the taskbar?

Also, what screen resolution are you running? I'm asking cos I read in another thread that Profiler needs a minimum of 1024x768 to work properly and a smaller screen resolution can have very strange side-effects.
DVD Profiler Unlimited RegistrantHarbottle
Registered: March 15, 2007
United Kingdom Posts: 28
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Quoting northbloke:
Quote:
What options do you get when you right-click on Profiler in the taskbar?

Also, what screen resolution are you running? I'm asking cos I read in another thread that Profiler needs a minimum of 1024x768 to work properly and a smaller screen resolution can have very strange side-effects.


Thanks for your reply, the problem has occurred since installing DVDProfiler v3.1.0 1151, worked fine before this :-(
Screen res 1152x864
Only options I get when clicking on the minimised DVDProfler are Minimize, Restore and Close. Looks like I will have to do a System Restore and go back to the previous version 
 Last edited: by Harbottle
DVD Profiler Unlimited RegistrantStar Contributornorthbloke
Registered: March 15, 2007
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Try clicking on "restore" - it might move the window back into a visible area of the desktop (if that's what's happened to you).
Also, what you could do is try installing one of the beta versions - now that command line scripts are available, you can run the program and perform a backup before you have to do a system restore and possibly lose some of your database.
DVD Profiler Unlimited RegistrantHarbottle
Registered: March 15, 2007
United Kingdom Posts: 28
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Quoting northbloke:
Quote:
Try clicking on "restore" - it might move the window back into a visible area of the desktop (if that's what's happened to you).
Also, what you could do is try installing one of the beta versions - now that command line scripts are available, you can run the program and perform a backup before you have to do a system restore and possibly lose some of your database.


I tried installing the Beta, when running that I got a message saying the database was damaged. After running the repair program I restarted and was met once again with the prog just sitting in the taskbar :-(

I have given up and did a System Restore, reverting to a previous version and although the prog gives me a few warning messages that I need to update to a newer version it loads okay and my database is bang up-to-date. Hope the next version is problem free 
DVD Profiler Unlimited RegistrantStar Contributornorthbloke
Registered: March 15, 2007
Reputation: High Rating
United Kingdom Posts: 5,459
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Glad to hear you're back up and running even though you didn't get the problem fixed.
DVD Profiler Desktop and Mobile Registranttoolkit200
Registered: April 5, 2007
Australia Posts: 16
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Hi.
I also just had this problem of the program being minimized to the taskbar and not being able to restore it. The Press and hold CTRL while the program is starting once. worked for me thankfully.

Anyway I would like to know what caused it in the first place and what holding CTRL does, as I was using it earlier the today and the program worked fine. Is this a reproducible problem or bug I have caused by doing something in dvd profiler?

Thanks very much ...now back to adding dvds
Bye.
 Last edited: by toolkit200
DVD Profiler Unlimited RegistrantStar Contributornorthbloke
Registered: March 15, 2007
Reputation: High Rating
United Kingdom Posts: 5,459
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I've heard that this problem occurs if Profiler is closed or crashes while minimized.
When you next run the program it stays minimized and you can't restore it.
Pressing CTRL when opening tells Profiler to display in it's default position (maximized) so solves the problem.
DVD Profiler Desktop and Mobile Registranttoolkit200
Registered: April 5, 2007
Australia Posts: 16
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Ah ok now I think about it I did close it while minimised, thanks northbloke.
DVD Profiler Unlimited Registrantgardibolt
digitally Obsessed
Registered: March 13, 2007
Posts: 1,414
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I am once again having DVDP lock up intractably if I minimize it for any length of time; I have to reboot to get it going again.  I know, don't do that.  But it seems to me this problem cropped up in a prior beta and was fixed easily.  It seems to be back again in the current build though.  Using XP.
"This movie has warped my fragile little mind."
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