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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2  Previous   Next
No Disc Location or Slot After Upgrade
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DVD Profiler Unlimited Registrantblackcows
Registered: September 23, 2007
Posts: 17
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I recently took the time to upgrade from v2 to v3 and my disc location and disc slot are not showing.  This is very important to me as I use a DVD Jukebox and need the slot number to located my discs.

Mike
DVD Profiler Unlimited RegistrantStar Contributor?
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Registered: March 14, 2007
Posts: 3,830
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right click on any title
select view colums
mark disc location
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
DVD Profiler Unlimited Registrantblackcows
Registered: September 23, 2007
Posts: 17
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Thanks Giga, sorry I should have been more clear.  The location information does not appear to have been included when I upgraded.  I had all of the info available in v2, did the save and then restore  and my discs are all there but the slot number and player are not.
DVD Profiler Desktop and Mobile Registrantpauls42
Reg: 31/01/2003
Registered: March 13, 2007
United Kingdom Posts: 2,692
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Quoting blackcows:
Quote:
Thanks Giga, sorry I should have been more clear.  The location information does not appear to have been included when I upgraded.  I had all of the info available in v2, did the save and then restore  and my discs are all there but the slot number and player are not.


if you right click on a title and go to the personalise view do you see the location/slot fields?

I'm not sure why the data should be missing - it wasn't when I upgraded.

Are you also using the latest version 3.1.1 ?
Paul
 Last edited: by pauls42
DVD Profiler Unlimited Registrantblackcows
Registered: September 23, 2007
Posts: 17
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Yes location and slot fields are there but no data.

Mike
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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Is all location data missing, or just some of them.
If it's only some of them, then please check the format of the UPC, because 3.X uses all digits of the UPC not like 2.x where the first was left out.
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Unlimited Registrantblackcows
Registered: September 23, 2007
Posts: 17
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I have none.

Mike
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
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How didi you import your database into 3.x?
From your online collection, from a backup of your old 2.x database, or did you let the import happen while updating?
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Unlimited Registrantblackcows
Registered: September 23, 2007
Posts: 17
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From a backup.

Mike
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
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Did you try a databaserepair?
Have you had a second try in importing the backupfile?

Sorry if my questions seem a bit incoordinate but you just kicked out my two best solutions
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
DVD Profiler Unlimited Registrantblackcows
Registered: September 23, 2007
Posts: 17
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I tried both with no success.  I did a backup and restore, is there a different method such as export and import that might work?

Mike
DVD Profiler Unlimited RegistrantStar ContributorCyclograph
Binome (since 2001)
Registered: March 13, 2007
United States Posts: 252
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Another seemingly dense question: specifically which version of v2 are you migrating from, and do you have the most current v3? (3.11)

I recall one of the initial 3.0 builds had this bug, but thought it had long since been dealt with.
DVD Profiler Unlimited Registrantblackcows
Registered: September 23, 2007
Posts: 17
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2.4.0 Build 868 to 3.11

Mike
DVD Profiler Unlimited RegistrantStar ContributorLewis_Prothero
Strength Through Unity
Registered: May 19, 2007
Reputation: Superior Rating
Germany Posts: 6,730
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Quoting blackcows:
Quote:
I tried both with no success.  I did a backup and restore, is there a different method such as export and import that might work?

Mike

Not that I'm aware of it, sorry.
AFAIK you only have two options left
1. Reenter the missing data manually (means constant switching between 2.4 and 3.11) which is probably a hell of a job.
2. PM your problem to Ken, maybe he knows something that we don't think of.
It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?


Registrant since 05/22/2003
 Last edited: by Lewis_Prothero
DVD Profiler Unlimited RegistrantStar ContributorCyclograph
Binome (since 2001)
Registered: March 13, 2007
United States Posts: 252
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Huh...
Fired up my old 2.4 install [yeah, y'all can quit laughing... I know I'm a software packrat! ](it's build 871, but IIRC that was only a patch to address a startup issue in some circumstances, and no data handling was changed), made a backup, then imported to the current 3.11 build - all slot/loc elements were intact, even for profiles with unconverted & bad UPC/EANs.  Same with 2.5 backup as source. 

A few thoughts;
- Try running the database repair utility in 2.4 before making your migration backup, maybe something's munged on that end and interfering.
- Install 2.5 (to a different location), convert your data to 2.5 (from the 2.4 backup file - checking that loc/slot made it that far), then try using a backup from that to migrate.
- As a last resort, could post a link to your backup file here, and one of us could convert it to 3.11 for you... (or at least verify that there's something really strange going on that Ken would have to address.)

We're all talking about the same thing here, right?  This is the Location / Slot data under the Personalize settings?  And discs that you've verified have this data in your 2.4 don't have it in 3.11 - even when directly viewing the Personalization screen? (Control - P) 
Just checking in case maybe this is a display issue, and not actually lost data... 
DVD Profiler Desktop and Mobile Registrantpauls42
Reg: 31/01/2003
Registered: March 13, 2007
United Kingdom Posts: 2,692
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Quoting blackcows:
Quote:
I tried both with no success.  I did a backup and restore, is there a different method such as export and import that might work?

Mike


there is no IMport within DVD Profiler - you did it correctly when you used backup/restore.

I had location slot information which carried over ok so it should have worked for you.

The only suggestion I can think of is to do a new Backup from the version 2.4 - don't use the same name as the previous one you created. Then try re-restoring in case the backup was old and didn't have this location info.
Paul
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