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| Registered: March 14, 2007 | Reputation:  |  Posts: 1,819 |
| | Posted: | | | | I've mentioned this elsewhere, but received no response. I also have a support ticket outstanding - but would appreciate any help I can get.
I'm having problems uploading my collection.
Everything was working fine with the Beta version until apprx 2-3 builds ago. It's also not working with the current official release.
I'm able to log on via the upload button but it gets halfway through the processing collection bar and I get the following error message:
Access violation at address 00AAF60D in module 'dvdpro.exe'. Read of address 00000008.
I've done a system clean. Checked my firewall settings. Uninstalled the Beta in case of conflict. Still not working.
Any suggestions? |
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| Registered: March 13, 2007 | | Reputation: |  Posts: 940 |
| | Posted: | | | | By system clean, do you mean database repair? If not, you might try that. | | | | Kevin |
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| Registered: March 14, 2007 | | Reputation: | | Posts: 1,819 |
| | Posted: | | | | I meant I'd done a cleanup on my computer.
But, I had also done database repair as well. |
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| Registered: March 14, 2007 | | Posts: 3,830 |
| | Posted: | | | | did you try to upload with firewall off? or in safe mode with network capabilities? | | | | Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions. | | | | Last edited: by ? |
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| Registered: March 14, 2007 | | Reputation: | | Posts: 1,819 |
| | Posted: | | | | Quoting Giga Wizard: Quote:
did you try to upload with firewall off? or in safe mode with network capabilities? Still not working. |
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| Registered: March 14, 2007 | | Posts: 3,830 |
| | Posted: | | | | create a new empty database
download this One profile from the Netherlands locality: 8714025501191 (The Mission)
Upload this profile, don't submit the profile: cancel it. Did that work, if so
Change the profile and upload it, don't submit the profile: cancel it | | | | Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions. |
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| Registered: March 14, 2007 | | Reputation: | | Posts: 1,819 |
| | Posted: | | | | That almost worked, Giga. I followed your suggestions and it worked (although I failed to cancel it quickly enough so I now have an online collection of The Mission!!  ) I then decided to use some initiative and copied my existing db into the newly created one. However, when I tried to upload I got the same error message. |
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| Registered: March 14, 2007 | | Posts: 3,830 |
| | Posted: | | | | Okay, now i figured out you have problems uploading your online collection? and not a profile to the online DB.
Try this: delete the new DB.
Backup your local DB to a NEW backup, don't use your regular backup!
don't use the full option
use the Cusum Backup and select only profiles
when this is done, restore this backup in the new database, and try to upload that.
If that works there is something wrong in your local database, and have to figure out what. | | | | Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions. |
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| Registered: March 14, 2007 | | Reputation: | | Posts: 1,819 |
| | Posted: | | | | Quoting Giga Wizard: Quote:
Okay, now i figured out you have problems uploading your online collection? and not a profile to the online DB.
Try this: delete the new DB.
Backup your local DB to a NEW backup, don't use your regular backup!
don't use the full option
use the Cusum Backup and select only profiles
when this is done, restore this backup in the new database, and try to upload that.
If that works there is something wrong in your local database, and have to figure out what. Didn't work with the profile-only backup. I also tried a full backup to the new db and that didn't work either. |
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| Registered: March 14, 2007 | | Posts: 3,830 |
| | Posted: | | | | more work: CSVExport your collection with that plugin. convert this (spreadsheet) so you have only the UPC/EAN in one file use this plugin Import UPC List to import the UPC/EAN in a new database. See if that uploads your collection to online. Other Idea: study the CSV export file in a spreadsheet programme for irregular data, could be a problem somewhere there. However can't remember in what context this was More Other idea: Ask Ken If he will look at your backup with the profiles only. If Ken agrees to have a look at your local collection: you can use this site: http://rapidshare.com/ to upload the file and provide Ken the link to that upload. If there things in that you want to keep private don't post the link on the forum  Safest way would be with the Contact US at the bottom of this page. | | | | Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions. |
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| Registered: March 14, 2007 | | Reputation: | | Posts: 1,819 |
| | Posted: | | | | Can't get CSVExport to work. |
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| Registered: March 14, 2007 | | Posts: 3,830 |
| | Posted: | | | | | | | | Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions. | | | | Last edited: by ? |
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| Registered: May 2, 2008 | | Posts: 2 |
| | Posted: | | | | I am having a problem as well - I can not even connect to the online DB, it times out and the software hangs up.
Any network issues on your end? |
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| Registered: March 14, 2007 | | Posts: 3,830 |
| | Posted: | | | | @cceller
Welcome to the forum. Can you be more specifique?
Refresh Online Profile List?
Online Test Connection?
Download a profile?
Upload a profile?
Uploading your collection to online?
Downloading your collection?
Only with the 3.5 and not the 3.1? | | | | Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions. | | | | Last edited: by ? |
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| Registered: March 14, 2007 | | Reputation: | | Posts: 1,819 |
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| Registered: March 14, 2007 | | Posts: 3,830 |
| | Posted: | | | | no problems, if I had a problem like that: I would be running up the walls. | | | | Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions. |
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